Case Study: Nila's Swift Action and Expert Care

At Nila, one of the ways we demonstrate excellence is through our unique team of Family Care Managers, who blend medical expertise with compassionate care. This case highlights our capability to act swiftly and decisively in addressing health concerns for elderly customers.

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Unique Expertise of Family Care Managers

Nila distinguishes itself by employing both medically experienced and non-medical Family Care Managers. This diverse skill set allows us to cater comprehensively to the varied needs of elderly clients. Whether it's providing assistance with daily tasks or managing complex health care issues, our team is equipped to deliver exceptional support.

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Identifying a Medical Concern

During a routine home visit to a newly onboarded family, one of our care managers, in conversation with Savita Ma'am, learned about her husband's concern regarding unusual rashes on his legs and other areas of his body. Upon closer inspection, our care manager recognized these as subcutaneous hematomas. While she knew that the customer was taking blood thinners, and these were often a side effect, she sensed the concern and value in getting to the bottom of the issue. She advised consulting a doctor promptly.

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Proactive Response

A couple of days later, during a routine well-being call, our care manager discovered that the hematomas had increased in number. Recognizing the urgency, Nila acted swiftly. Within 24 hours, we coordinated a home visit from a doctor and scheduled a cardiology appointment for further evaluation. Throughout this process, our team provided continuous support, accompanying the customer to each appointment and ensuring seamless communication between the family and medical professionals.

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Resolution and Peace of Mind

The medical consultations confirmed that the hematomas were indeed a manageable side effect of the prescribed medication, reassuring the family that there was no immediate cause for concern. Our care manager recommended practical measures like daily icing of the area to alleviate discomfort. In a few days, the affected areas returned to normal. 

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Commitment to Every Customer

At Nila, we approach every request with utmost seriousness and empathy, ensuring that even seemingly minor issues are addressed promptly and effectively. Families trust us because we provide peace of mind through our proactive and personalised care approach, prioritising the well-being of our clients as if they were our own family members.

Our ability to combine medical understanding with compassionate care sets us apart in the industry. If you're seeking reliable support for your loved ones, whether for daily assistance or healthcare management, Nila is here to help. Contact us today to discover how our dedicated team can provide the reassurance and quality care your family deserves.

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