Case Study: Nila’s Assistance for during Hospital Admission

‍Background

Several NRIs face the challenge of caring for their elderly parents in India while living abroad. When a medical issue strikes, the geographical distance can create immense stress and anxiety for families, including the complex and often frustrating process of hospital admission. Nila’s comprehensive care services are designed to bridge this gap, providing real-time support and ensuring the well-being of elderly parents. This case study highlights how Nila effectively managed a critical situation and the end-to-end admission process, offering both medical and emotional support to a family in need.

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The Situation

One of Nila’s beneficiaries, an elderly woman living in Chennai, began experiencing some symptoms of breathlessness and weakness after a short hospital incident. Her children, who live in the United States, were worried upon hearing about her condition. Given the time difference and their inability to be physically present, they relied on Nila for immediate and comprehensive care. The beneficiary’s daughter requested a home visit by the medical care manager.

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Home Visit and Initial Assessment

Upon receiving the call about the beneficiary’s condition, Nila’s care manager promptly arrived for the home visit. The care manager arrived equipped with necessary medical tools to conduct an initial assessment. During the visit, the care manager conducted a video consultation with the family doctor. The doctor, observing the beneficiary’s symptoms and a concerning SPO2 level of 94%, recommended immediate hospitalisation to prevent further complications.

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Coordinating Emergency Care

Understanding the urgency of the situation, the care manager quickly organised an ambulance. The 80-year-old husband, who was understandably distressed, received emotional support and reassurance from the care manager. The care manager’s presence and calm demeanour helped mitigate his anxiety as they prepared for the hospital journey.

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Managing the Admission Process

Nila’s care manager accompanied the beneficiary and her husband to the hospital, managing the entire admission process seamlessly. This included handling paperwork, coordinating with hospital staff, and ensuring the beneficiary was promptly admitted and attended to. Nila also facilitated the payment of the admission fee, ensuring that financial concerns did not delay urgent medical care.

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Keeping the Family Informed

With the beneficiary’s children in the United States and unable to travel immediately, maintaining clear and constant communication was paramount. Nila’s care team took on the responsibility of keeping the entire family, both in India and abroad, informed about the beneficiary’s condition. They provided regular updates on the various tests being conducted, their results, and the overall health status of the beneficiary.

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Continuous Monitoring and Support

Over the next few days, Nila’s care team made regular in-person checks at the hospital. They ensured that the beneficiary received optimal care and comfort. The team also coordinated closely with the medical staff, monitoring the beneficiary’s progress and addressing any concerns that arose. Their vigilance and proactive approach ensured that the beneficiary remained stable and well-cared for during her hospital stay.

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Family’s Arrival and Gratitude

The beneficiary’s daughter, who was in the United States, flew down to India as quickly as possible. During this stressful time, Nila’s continuous support and updates provided her with much-needed reassurance. Upon her arrival, she found her mother in stable condition and her father well-supported.

The daughter expressed her deep gratitude for Nila’s assistance during this critical period. She described the support as “a godsend” and emphasised how Nila’s timely intervention and comprehensive care had made a significant difference. Her appreciation highlighted the vital role Nila played in managing the crisis and providing peace of mind to the family.

The beneficiary is now out of danger and on the path to recovery. She is expected to be discharged soon, with her health stable and well-monitored.

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Conclusion

This case exemplifies the essential role that Nila plays in bridging the gap for NRIs caring for their elderly parents in India especially in situations that require complex coordination. From immediate intervention to ongoing emotional support, Nila’s comprehensive services ensure that families can navigate medical emergencies with confidence and care. The gratitude expressed by the beneficiary’s family underscores the profound impact of Nila’s dedication and expertise in elder care.

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