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Managing the healthcare needs of elderly parents from abroad can be challenging for Non-Resident Indians (NRIs), especially in an emergency. In addition to the difficulty in managing the situation, there can be a lot of worry and a sense of helplessness. This is a case study of an emergency situation that arose with one of our beneficiaries and how Nila was able to provide timely support, ensuring swift and efficient care while keeping the family informed and reassured.
It was an ordinary morning when Mrs. Sharma (name changed), a Nila beneficiary, started experiencing chest pain around 11 am. Recognizing the gravity of the situation, her husband, Mr. Sharma, immediately contacted Nila's family care team for assistance. Within 15 minutes, an ambulance had arrived at their residence, and Mrs. Sharma was swiftly transported to the nearest hospital. In parallel, the family’s care team, one medical care manager and one non-medical care manager, had both left for the hospital to meet Mr. and Mrs. Sharma at the hospital.
Nila’s prompt response was instrumental in managing the emergency efficiently. The family care team was already on her way to the hospital as the ambulance arrived. Upon reaching the hospital, they coordinated with the medical staff to ensure Mrs. Sharma was admitted immediately and received quick medical attention. Familiarity with the hospital’s procedures and her proactive approach helped with the admission process, allowing the doctors to start the necessary tests without delay.
One of the most critical aspects of Nila’s service is maintaining clear and constant communication with the family members living abroad. Our family care team promptly informed Mrs. Sharma’s children, who reside in the United States, about the situation. They explained the symptoms, the immediate steps being taken, along with the reason for each test and what information it would provide, and reassured them that their mother was in good hands. This initial communication was crucial in alleviating the family’s anxiety and keeping them updated throughout the process.
Over the next two days, our care team played a vital role in ensuring Mrs. Sharma received the best possible care.
Mrs. Radhika coordinated with the doctors and hospital staff to ensure all necessary tests were conducted promptly. She clarified any doubts the family had regarding the tests and results, explaining the medical terms in a way that was easy to understand. This transparency helped in making informed decisions about Mrs. Sharma’s treatment plan.
Keeping track of medical records is crucial, especially in an emergency. The care team documented all medical procedures, test results, and doctors’ notes. This organized approach ensured that all necessary information was readily available for reference and future medical consultations.
Throughout the hospital stay, the care team was a constant presence, offering not only physical assistance but also emotional support to Mr. Sharma. Navigating a medical emergency can be overwhelming, and having a reliable companion to share the burden made a significant difference.
Effective communication with healthcare providers is crucial during an emergency. Mrs. Radhika acted as a liaison between the family and the doctors, ensuring that the medical team was aware of Mrs. Sharma’s medical history and any specific concerns. She also relayed the doctors’ instructions and updates to the family abroad, ensuring everyone was on the same page.
After two days of comprehensive care and observation, Mrs. Sharma was discharged from the hospital. Luckily, the cause of the chest pain was nothing serious, but thanks to the timely medical intervention, she was now stable and recovering well. The children, although miles away, were relieved and grateful for the constant updates and support provided by Nila’s family care team.
This case study underscores the vital role that Nila plays in managing healthcare needs for elderly parents in India, especially for NRIs living abroad. From a timely response during emergencies to comprehensive support and clear communication, Nila ensures that families can navigate medical challenges with confidence and peace of mind. By bridging the gap between the medical providers and the family, Nila not only delivers exceptional healthcare management but also provides the reassurance and support that families need during critical times.
We are committed to offering dedicated healthcare management services, ensuring that your loved ones receive timely and appropriate care even when you are miles away.
