Case Study: Cross-City Care Coordination by Nila During a Medical Emergency

‍Background

Managing the health of elderly parents from afar is challenging, particularly when emergencies arise unexpectedly. For NRIs with elderly parents in India, having a reliable care partner can make all the difference. This case study illustrates how Nila’s comprehensive and coordinated care services provided crucial support to a family during a medical emergency that occurred far from the kids.

‍

The Situation

One of Nila’s beneficiaries, an elderly woman, who our care team in Mumbai supports, travelled to Chennai to visit relatives. She departed in good health, but her condition suddenly deteriorated during her stay in Chennai. The situation escalated quickly, with her oxygen levels plummeting to 40%, necessitating immediate medical intervention. Her children, who reside in the United States, were filled with anxiety and concern upon learning about her critical condition. They needed to scramble.

‍

Immediate Crisis

Upon receiving the distressing news, the children abroad reached out to Nila for urgent assistance. Understanding the severity of the situation, Nila promptly coordinated with their Chennai team to provide immediate support. A care manager from Chennai was swiftly assigned to help with the situation.

‍

Hospital Admission and Coordination

The next day, an emergency appointment was scheduled, and Nila’s care manager was at the hospital to assist the sibling with the admission and insurance processes. Navigating the complexities of hospital admissions and insurance processes can be overwhelming, especially in an emergency. The care manager ensured that all necessary paperwork was completed efficiently, expediting the beneficiary’s admission to the hospital.

‍

Continuous Support and Care

Recognizing the emotional and physical toll on the family, the care manager remained with them throughout the day. Nila also organised a caretaker on short notice to provide additional support. This allowed the family to take breaks and rest, knowing that their loved one was in capable hands.

‍

Ongoing Monitoring

Throughout the beneficiary’s hospital stay, Nila’s care team maintained constant communication with the medical staff. They closely monitored her condition and ensured she received the best possible care. Regular updates were provided to the family, both in Chennai and the US, alleviating their anxiety and keeping them informed about her progress.

‍

Relieving Family Stress

The care manager’s presence provided significant relief to the family, who could rely on Nila for both logistical and moral support. This comprehensive approach allowed the family to focus on being with their loved one without the added stress of managing hospital procedures and insurance claims.

‍

Recovery and Discharge

Thanks to the swift action and coordinated care, the beneficiary’s condition stabilised, and escaped danger. Nila continued to support the family through the discharge process, ensuring that all necessary steps were taken for a smooth transition out of the hospital.  Support was extended to the transition at home as well.

‍

Cross-City Coordination

This case highlights Nila’s ability to provide seamless care across different cities. The efficient coordination between the teams in Mumbai and Chennai ensured that the beneficiary received prompt and continuous care, regardless of her location. This capability is crucial for families with members living in different cities, ensuring that their loved ones receive timely and effective support during emergencies.

‍

Conclusion

Nila’s commitment to providing comprehensive care and support during medical emergencies is evident in this case study. By coordinating efforts across cities and maintaining constant communication, Nila was able to manage a critical situation effectively, providing the family with much-needed relief and reassurance.

The beneficiary’s children expressed profound gratitude for the timely and professional assistance provided by Nila. They noted that having a reliable partner to manage the emergency and handle the logistical challenges was invaluable. This case underscores the importance of having a dependable care service like Nila, which can offer seamless support and peace of mind to families dealing with health crises from afar.

‍